To effectively manage customer relationships, you need an approach that encompasses enterprise strategy, flexible data management, 360 customer view for effective customer analysis and segmentation, and positive service operations to attract new customers and increase revenue from existing ones. The sales process and organization are essential components of CRM. BearingPoint’s Customer Relationship Management (CRM) solutions help you to improve and professionalize your sales organization and consequently enhance the customer experience.

Sales Force Transformation: We help you develop a comprehensive approach for upgrading a professional sales organization with consultative selling skills. Starting with a robust sales strategy, we align organization, processes, humans, tools and reporting.

Multi channel management: We help you to optimize and align your customer interactions through the different channels like sales agents, internet, phone etc. to improve your sales, customer experience and to optimize your organization.

Lead management Quick Scan: We assess the current state of your lead management and benchmark this against other companies. Via a four-step assessment we can help you identify potential benefits and translate those benefits into a business case and roadmap.

Customer Insight: We help you to share the same image of your customers throughout the entire company. This consensus of knowledge will result in deeper understanding of customer needs, higher customer satisfaction, and better (strategic) decision making.