Shared service centers (SSC’s) have been rising in the ranks of management practice for over 15 years, and are currently a well established concept . They are aimed at two primary objectives: cost reduction and improving operational performance. Two categories of companies can be distinguished: those who have implemented SSCs and those who have not (with the second group rapidly decreasing).
BearingPoint’s Shared Service Center / Outsourcing Advisory focuses on the key decisions that need to be made:
- Should we consider the implementation of a SSC? Support by BearingPoint would typically lead to the development of a business case and a high-level organization design.
- Should we keep SSC in-house or should we outsource? Support by BearingPoint would typically lead to the development of a business case, a sourcing strategy or project management for a request for proposal process.
The Shared Service Center / Outsourcing Advisory builds on the following competencies:
- Deep industry knowledge of the customer and potential vendors
- Global and local track record
- Business case modeling
- Scenario analysis
- Project management skills
- Change Management
